How Hot Sticks Streamlined Service and Reduced Errors with Orderlay
Hot Sticks is a fast-paced restaurant in Nepal serving dishes that customers expect quickly and correctly. When order volume is high and the team is stretched, the margin for error is zero — which is exactly why they turned to Orderlay.
About Hot Sticks
Hot Sticks attracts a regular crowd that values speed and consistency. Orders move fast, tables turn quickly, and the kitchen needs to stay perfectly in sync with the floor — every time, not just on quiet days.
“Orderlay gave us a clear view of every order. Our kitchen team knows exactly what to prepare and when.”
The Challenge
At peak service, Hot Sticks faced the same challenge many restaurants in Nepal do without a digital restaurant management system: orders taken by hand, communicated verbally, and tracked by memory. Under volume, this system degraded — wrong items, duplicate orders, and delayed follow-ups were real operational costs.
The Solution
Hot Sticks adopted Orderlay's order management system and QR menu to digitalise their ordering workflow. Staff enter orders directly into Orderlay, which instantly generates a kitchen order ticket (KOT) — eliminating the verbal relay between floor and kitchen entirely.
The live dashboard gives the team a real-time view of every active order across all tables, so no order is forgotten and no table is left waiting without visibility.
Results
- Kitchen receives a clear digital ticket for every order — no miscommunication
- Live order dashboard eliminates the need for verbal status updates
- Faster table turnaround during peak service hours
- Staff confident that every order is captured and tracked from start to finish
Reduce errors at your restaurant
Join restaurants across Nepal running cleaner, faster operations with Orderlay.
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