How Chiya Sangam Modernised Their Café with Orderlay

About Chiya Sangam

Chiya Sangam serves a steady stream of café customers throughout the day — from morning tea runs to afternoon snack orders. With a compact team managing both counter and kitchen duties, every missed order or communication gap directly impacts service speed and customer satisfaction.

“With Orderlay, our café runs smoother. Orders go straight to the kitchen and we spend less time on coordination.”

The Challenge

Like many small cafés in Nepal, Chiya Sangam relied on handwritten order slips and verbal relay to coordinate between the counter and kitchen. During busy hours this created bottlenecks — orders were repeated, items were missed, and staff spent mental energy tracking what had been sent to the kitchen rather than attending to customers.

Without a digital restaurant management system, updating the menu or knowing which orders were pending required constant back-and-forth between team members.

The Solution — Orderlay at Chiya Sangam

With Orderlay's QR menu and order management system, Chiya Sangam replaced handwritten slips with a digital workflow. Orders entered at the counter generate automatic kitchen order tickets (KOTs), removing the verbal relay that caused delays and errors.

The Orderlay dashboard gives the team a live view of all active orders so kitchen and counter stay in sync without constant check-ins.

Results

• Orders flow directly from counter to kitchen — no verbal relay, no missed items
• Kitchen team sees each order clearly as it arrives via automatic KOT
• Menu updates reflect instantly without reprinting
• Staff spend less time coordinating and more time serving customers